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Don't Wait! Transform Customers into Brand Promoters Now

Available On Demand
Archive Date: April 05, 2017 – April 5, 2018
This program expires on April 5, 2018 and you will no longer be able to view the program
Duration: 60 minutes

With a growing volume of digital, online and offline connection channels, helping customers navigate the customer service and support journey is critical to brand reputation. If not handled properly it can quickly impact your organization’s bottom line. Get insights into mapping the ideal customer journey, while delivering a true omni-channel experience. But with contextual data coming in from every channel, it can be overwhelming for companies to personalize each customer’s experience.

Join our panel of experts and learn:

  • How and why the digital era is transforming the customer journey
  • The ways in which utilizing contextual data can delight your customers on any channel
  • How to get a handle on perfecting the customer experience


To learn more visit www.frost.com/transform.


Speakers:

Michael DeSalles,
Prinicpal Analyst - Digital Transformation
Frost & Sullivan


Amy Fisher,
Senior Director
Padilla

Chad Hendren,
VP & GM of Customer Experience Solutions
Virtual Hold Technology