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This webinar was originally broadcast on:
Wednesday, November 28, 2018 02:00 PM ET / 11:00 AM PT
 
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Leading enterprises recognize that the customer experience extends beyond voice channels. But managing customer interactions across all digital channels is fatiguing and can get messy. That’s where a Digital Customer Engagement strategy comes in handy.

Join our webinar to learn:
  • Why it is important to add new digital channels, including social media
  • How delivering a unified view of customer interactions can improve agent efficiency
  • How creating hyper-personalized, scalable and relevant experiences in the right moment on the right channel can transform customer engagement


Presenters

Max Ball
Director Product Marketing
RingCentral



John Finch
AVP, Contact Center Product Marketing
RingCentral




Moderator

Paula Bernier
Executive Editor
TMC