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This webinar was originally broadcast on: Wednesday, November 28, 2018 02:00 PM ET / 11:00 AM PT
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Leading enterprises recognize that the customer experience extends beyond voice channels. But managing customer interactions across all digital channels is fatiguing and can get messy. That’s where a Digital Customer Engagement strategy comes in handy.
Join our webinar to learn:
- Why it is important to add new digital channels, including social media
- How delivering a unified view of customer interactions can improve agent efficiency
- How creating hyper-personalized, scalable and relevant experiences in the right moment on the right channel can transform customer engagement
Presenters
Max Ball Director Product Marketing RingCentral
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John Finch AVP, Contact Center Product Marketing RingCentral
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Moderator
Paula Bernier Executive Editor TMC
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