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Wednesday, September 20, 2017 02:00 PM EDT / 11:00 AM PDT
 
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Contact centers rely on two core technologies to service customers. Contact center technology, which includes telephony, routing, IVR, outbound dialing, and workforce optimization, and CRM technology, which serves as the system of record for all customer-related information. In many organizations, these two critical technologies operate independently, or are only lightly integrated. In this session we will examine the benefits tighter integration promises, and how to achieve that.

What attendees will learn:
  • Benefits of integrated CRM and Contact Center
  • How to handle integration challenges
  • Integration options to consider

Who should attend:
  • VP, Director and Manager of Workforce, Consumer, Contact Center, Call Center, Customer Experience, Customer Operations, Client Operations
  • VP, Director and Manager Finance, Accounting, Pricing
  • VP, Director and Manager Director of Technology, Applications, Infrastructure, Network, Data, IT, and CRM

Presenters

Brian Spraetz
Senior Product Marketing Manager
inContact



Maurice Nagle
Web Editor
TMC