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-Thursday, November 29, 2018 02:00 PM ET / 11:00 AM PT
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In an ever-fragmented collaboration environment, UC & Collaboration Operations teams are more challenged than ever to deliver great end-user experiences. Voice and video collaboration tools are critical to most organizations. As businesses of all sizes pursue and embrace the type of transformation that aligns with the reality of today’s geographically dispersed, mobile, and home-office workforce, the usability and trustworthiness of enterprise collaboration tools are visible to everyone, from the new intern to the seasoned CEO.

Since the early days of voice and data network convergence, Cisco has been a leader in providing high quality and reliable communications environments. Countless organizations around the world have come to trust Cisco Unified Communications Manager for their critical voice and video workloads. Cisco remains a leader in this space today but the ecosystem that surrounds these deployments is increasingly complicated with a variety of challenges that range from network performance to soft-clients and third-party or legacy infrastructure. This evolution enforces the need for monitoring, diagnostics, and reporting tools that can cross vendor lines and correlate session health with infrastructure health.

During this webinar we will explore how performance management solutions can enable administrators and operations teams to run a Cisco UCM environment in the context of 3rd party components across multiple locations, all while maintaining a focus on the end-user’s experience.

What attendees will learn:
  • The power of correlating network performance to user sessions
  • How to avoid “recreating the problem” scenarios with advanced monitoring tools
  • The value of UC specific tools over traditional network tools.
  • How watching traffic on both sides of gateways and SBCs allows provider-side SIP visibility

Who should attend:
  • Network Operations
  • Desktop Operations
  • UC Support and Operations
  • IT Leadership


Tim Armstrong
VP Product Marketing

Mark Reith
Senior Solutions Architect

Steven Purcell
Sr. Director, Global Cisco Program Management


Paula Bernier
Executive Editor,