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This webinar was originally broadcast on:
Tuesday, April 14, 2015 02:00 PM EDT / 11:00 AM PDT
 
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 Join us for the i2i Customer Journey Webinar where recognized thought leader and author Phil Winters will share best practices and hands-on examples that will help you transform your business to one that works from the customer’s point of view.

What you’ll learn:
  • How to map your customer’s journey to better understand human and digital touchpoints
  • How to align the actions, processes and resources it takes to make each interaction exceptional
  • How to empower all your customer-facing employees to deliver a great customer experience with every interaction

Who should attend:
  • CxOs
  • Marketing, Sales and Service LOB Management (SVP/VP/Director)
  • IT Management

We will also be providing details about our upcoming i2i Customer Journey Workshops which will be held on May 12th in New York City, May 14th in Chicago, and May 21 in Orange County, CA. These workshops are unique half-day, hands-on events that you can use to build your own Customer Journey Map and learn how to bring it to life to transform your business.


Presenters

Phil Winters
Independent Business Advisor



Moderator

Stefania Viscusi
Editor
TMCnet