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This webinar was originally broadcast on:
Wednesday, April 22, 2015 02:00 PM EDT / 11:00 AM PDT
 
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 In our always-connected business world today, customers expect instant and seamless communications. Come learn how companies of all sizes can decrease response times, increase agent productivity and improve customer satisfaction while reducing demand for IT support with RingCentral and Zendesk.

What attendees will learn:
  • Trends in customer care and communications – expectations in our always-on world.
  • Ways to offer consistent customer experiences across an array of communications mediums
  • How to enable high-definition voice and video collaboration to users – even those on mobile devices
  • Exciting new developments in integrated communications and customer
    • Ability to streamline communications in the cloud
    • How Zendesk and RingCentral integrations enhance customer satisfaction

Who should attend:
  • Professionals responsible for customer service, support, and communications
  • IT department heads who are responsible for telephony, customer service / support
  • Heads of customer success, customer support

Presenters

Fabio Ramos
Director of Product Marketing
RingCentral Alliances Program


Steven Larsen
Technology Partnerships
Zendesk

Moderator

Paula Bernier
Executive Editor
TMC