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Manufacturing’s new normal: Adapting processes to meet heightened customer expectations
The fast evolving trends of mass customization is having a major impact on manufacturing today. Customer expectations for speed, value and product customization are driving manufacturers to make major changes to their operational processes.

Learn more about the new production norm and the implications as Gartner analyst Nigel Montgomery discusses the unfolding paradigm shift around customer engagement.

Also hear the manufacturer’s perspective on escalating market pressures. Infor customer, Abraham Kurian, Divisional Information Officer of Harsco Rail, explains how Harsco relies on agile IT solutions to forge a competitive edge in today’s fast changing global economy.


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