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Automated Phone Number Management Builds ROI for Lync, Avaya, Cisco Deployments


Date: Wednesday, January 14, 2015
Time: 2:00 pm ET /11:00 AM PT
Duration: 60 minutes
Sponsored by Unimax, hosted by Enterprise Connect and NoJitter

As enterprises roll out Unified Communications systems—usually in deployments in which systems such as Microsoft Lync co-exist with legacy voice systems from Avaya, Cisco, and other vendors—their bid for a strong ROI can be derailed by a number of tactical issues. One of the most frequently-encountered of these issues is telephone number management.

Your enterprise will continue to use telephone numbers as a universal identifier, even in a multimodal Unified Communications future. However, different enterprise groups and vendor products treat number assignment in different ways, so your challenge as a communications decision-maker is to bring some order to this chaos. Today, most enterprises are forced to use manual record-keeping to manage the hundreds, thousands, or even tens of thousands of numbers that they must assign, age, and re-assign to individual stations, mailboxes, click-to-call extensions, and countless other telephony endpoints. Many enterprises have nothing more sophisticated than an Excel spreadsheet to handle this complex management challenge. That’s why systems which automate number management in multi-vendor or multi-system deployments can make such a powerful impact on your ROI for UC.

In this Webinar, leading experts will discuss real-world deployments in which number management posed a particular challenge, and they’ll describe how automation could have or did help them alleviate this problem. You’ll learn about new solutions which make automated number management simple and straightforward, offering the prospect of improved ROI for your UC deployments.



Presenters:

Kevin Kieller, Partner, enableUC

Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve UC and collaboration usage and adoption through a unique set of products and services, including the knowledge reinforcement tool Trivia Engine.

Kevin is a globally recognized expert in the areas of collaboration and unified communication, the author of the No Jitter “Living with Lync” column, host of the “Living with Lync” session each year at Enterprise Connect and is a member of the elite UC Strategies team.

Kevin has assisted numerous medium and large enterprises to identify the most appropriate UC&C solution based on a methodical process to identify and prioritize business objectives along with end users requirements, evaluate multiple viable options, and provide clear, concise recommendations along with achievable timelines and realistic budgets. After developing a strategy, Kevin is often asked to oversee the implementation of the strategy and he has happily done this for large Cisco UC and Lync deployments. Most recently Kevin has assisted a number of organizations to develop their UC&C practices and to define service offerings related to UC and collaboration.


Phil Edholm, President and Founder, PKE Consulting

Phil Edholm is the President and Founder of PKE Consulting, which consults to end users and vendors in the communications and networking markets to deliver the value of the integration of information and interaction.

Phil has over 30 years' experience in creating innovation and transformation in networking and communications. Prior to founding PKE, he was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. He was responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups.


Teresa Dixon, Director of Product Management, Unimax

Teresa is responsible for defining, developing, and delivering product strategy for the company. Teresa joined Unimax in 1996. At Unimax, she has moved from lead technical engineering positions to managing various vendor business relationships to defining which products and services best meet the needs of the converged enterprise system management market. Prior to joining Unimax, Teresa spent 13 years at Unisys where she held lead positions in Engineering, Product Management, and Project Management. She holds a Bachelor of Arts Honors Degree in Math and Quantitative Methods from the University of St. Thomas.


Moderator:

Eric Krapf, Co-Chair, Enterprise Connect & Editor, No Jitter

As co-chair of the Enterprise Connect events, Eric helps to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter (www.nojitter.com), the online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.