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This webinar was originally broadcast on:
Tuesday, January 20, 2015 11:00 AM EST / 8:00 AM PST
 
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 Every day more and more aspects of the enterprise customer experience are being completely transformed by mobile.

In this one-hour webinar, you’ll learn how to fully integrate mobile messaging into your customer engagement processes, using a new approach to customer service.

This webinar will share practical steps for designing new and differentiating experiences that will attract and retain customers. You will see real best practice examples of how OpenMarket customers have re-engineered specific touch points for mobile engagement.

You’ll also learn about:
  • The benefits of superior customer experience
  • Improving customer experience with mobile
  • How customer experience spans the entire lifecycle
  • Using mobile messaging to improve specific customer touch points
  • Delivering relevant content via mobile across the enterprise
  • How to get started with mobile

Having a mobile-first customer experience strategy is no longer a nice to have; in today’s digital marketplace, it should be a central pillar of your business strategy.

Register today and see how you can use the power of mobile to better engage with your customers, and turn simple Customer Service interactions into long term Customer Experience relationships.

Who should attend:
  • C-level executives – learn how mobile engagement fits into your long-term business strategy
  • Customer Experience executives – see how mobile messaging can directly impact repeat purchases, higher customer loyalty and retention, and a better bottom line
  • Customer Service professionals – learn how you can use mobile for more effective customer interactions and engagement

Presenter

Oisin Lunny
Senior Market Development Manager
OpenMarket


Moderator

Stefania Viscusi
Editor
TMCnet