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This webinar was originally broadcast on:
Thursday, December 04, 2014 01:00 PM EST / 10:00 AM PST
 
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 It’s impossible for contact center managers to monitor each and every call their agents handle. However, understanding agent behaviors and improving their skills can help drive contact center efficiencies, reduce risk and greatly improve the bottom line. This Webinar will explain how Speech Analytics for Collections helps reshape agent behaviors, improve compliance and drive collections efforts.

Join us on December 4th to learn how Genesys Speech Analytics for Collections has helped customers to increase revenue collected by more than 20% and increase compliance from 59% to 99% through:

  • Optimization: Improve campaign management, monitoring, and agent utilization
  • Compliance: Develop templates to identify compliance weak spots
  • Analytics: Insightful reporting to enable decisions that optimize campaign strategies
  • Holistic: Integrate speech analytics into your multi-channel collection strategies
  • Low Risk: Evaluate our solution through an easy to set up proof-of-concept
  • Completely integrated solutions: Only vendor in marketplace with completely integrated offer

The most important resource in your contact center is your agents; they are also your most expensive! Register for this can’t miss webinar to find out how Genesys Speech Analytics is providing collections organizations with the tools to reduce risk and drive successful collections efforts.

Presenters

Michael Miller
Vice President
Customer Strategy – Analytics
Genesys


Chris Bohlin
Director
Offer Management - Proactive Customer Communications
Genesys


Moderator

Stefania Viscusi
Editor
TMCnet