Turning Customer Feedback Into Growth: Taco John's shares how guest surveys help build business

Thursday, October 09, 2014 at 01:00 PM Eastern

Taco John’s®, one of the largest quick service Mexican restaurant brands in the United States, sought to enhance its customers’ service expectations as a part of its overall brand re-launch this past summer.

Shawn Eby, Vice President for Operations at Taco John’s®, will discuss the process he and his team embarked upon to identify the needs they faced in cultivating a “guest-centric” culture. He will also share the steps Taco John’s used to determine which technologies and partnerships they sought to grow for the future. Discover how Shawn and his team are using turning real-time feedback of Taco John’s®, guests into meaningful actions to guarantee outstanding service experiences.


Shawn Eby, Vice President for Operations, Taco John’s

As Vice President of Operations, Shawn brings years of experience from chains including Dairy Queen, Burger King and Arby’s Restaurant Group to Taco John’s. Shawn’s goals includes streamlining operations to enhance consistency across all restaurants. “One of my number one goals is to become a guest-centric company, we value real-time customer feedback about our restaurants. Through the eyes, thoughts, and experiences of our guests, we can make immediate and positive changes.”

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