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This webinar was originally broadcast on:
Thursday, October 23, 2014 02:00 PM EDT / 11:00 AM PDT
 
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 If you had an unlimited budget, providing exceptional customer experiences would be a snap, right? Unfortunately, that’s not the reality for most organizations. So how do you provide amazing customer experiences while also reducing operational costs?
Come learn how.

The majority of businesses follow the 80/20 rule. Meaning, 80% of your revenue comes from 20% of your customers. Are your top 20% of customers receiving higher quality service? Do you know when they are contacting you and are your providing customized service to them ensuring the protection and expansion of these relationships?

Get the wow factor! During this webinar, we’ll show you how to exceed the expectations of your top customers and stay ahead of your competition by:

  • Prioritizing valuable customers
  • Routing to the right agent the first time
  • Anticipating customer needs

Join us and gain the tools needed to achieve end-to-end visibility and deliver best-in-class contact center functionality to deliver ultimate customer experiences.


Presenter

Kelly Weinhold
Manager, Solutions Marketing
Genesys


Moderator

Stefania Viscusi
Editor
TMCnet