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Thursday, October 09, 2014 02:00 PM EDT / 11:00 AM PDT
 
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You've no doubt heard the old saying that "no two snowflakes are alike." And that couldn’t be more true with your customers. Each has different expectations and behaviors that change over time. But what if you could detect those changes, pinpoint signs of a positive or negative customer experience, and act on them immediately?

Join LiveOps and guest Forrester Research Inc. on Thursday, October 9th from 2:00PM – 3:00PM (EDT) to learn how context-driven engagement monitors the customer journey in real-time, allowing you to engage with customers at the right moment, with the right response tailored to the opportunity.

What attendees will learn:
  • The 4 P’s to effortless customer service
  • How to detect patterns that are indicators of purchase intent or customer dissatisfaction
  • How to use real-time insights to engage customers with personalized, tailored responses
  • Best practices and real-world successes to guard against customer frustration as they navigate your multi-channel environment

Who should attend:
  • Customer Experience Executives
  • Customer Success Managers
  • Contact Center Managers
  • Online Sales Leads

Presenters

Jeff Thompson
LiveOps Inc.



Kate Leggett
VP, Principal Analyst Serving Application Development & Delivery Professionals
Forrester Research Inc.




Moderator

Peter Bernstein
Senior Editor
TMCnet