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The Power of Retention: Maximizing Value in Centers of Excellence
Date: October 09, 2014
Time: 02:00 PM EDT

Join Frost & Sullivan, TouchCommerce and Qualfon as we demonstrate the real-world effects of retention in the contact center and the dramatic impacts it has on both service quality and cost. Plus, we’ll share some of the leading approaches for driving longer retention rates and employee engagement.


Speakers:


Michael DeSalles,
Principal Analyst, Information & Communication Technologies
Frost & Sullivan


Dan McManus,
SVP Global Operations
TouchCommerce


John Yanez,
COO
Qualfon