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User Experience Management: From Feelings and Perceptions to Data-Driven Decisions

Date : Tuesday, December 02, 2014
Time : 01:00 PM EST

Creating efficiency, building value, and lessening complexity are top of mind with any SAP project. With specialized tools like the SAP User Experience Management (SAP UEM) application by Knoa, business professionals can get a complete view of all users, applications, transactions, and locations, 24x7, to help achieve full adoption and engagement.

In this one-hour Webinar, we will discuss the importance of user experience data and how this can be the key to making the shift from feelings and perceptions to data-driven decision making. We will also share three real-world case studies that demonstrate how user experience management can impact the business. Specifically, we will focus on:
  • Understanding how customer service centers have improved their order entry process by renewing existing applications
  • Learning how automotive customers have enabled improvements to the user experience in mission-critical logistics transactions
  • Digging deep into the global supply chain to understand real-world experiences and how end users really interface with their work
Don’t miss this opportunity to learn how to unlock more value from your SAP investment.

Speaker:

Jesse Bernal
Senior Solution Architect and Product Evangelist
Knoa Software



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