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This webinar was originally broadcast on:
Wednesday, June 25, 2014 02:00 PM EDT / 11:00 AM PDT
 
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The immense volume of social media interactions continues to grow daily. Despite best efforts to monitor and service customers, the noise level gets in the way, and often results in missing key opportunities for you to engage with customers. Getting caught in this social blind spot can result in greater churn and decreased customer loyalty, especially when you use social to service customers.

Register now for this webinar. We will present a LIVE DEMO of Genesys Social Analytics. You will learn how to:
  • Cut through the noise to understand customer intention
  • Identify trends around issues, problems, questions, value gains and team performance
  • Build precision around actionability, tags, and response recommendations
  • Shed light on the advantages machine learning has over rules based approaches

This webinar is a must for executives responsible for delivering social customer care.



Presenters

Lisa Abbott
Director
Genesys


Steve O’Donoghue
Sr. Director, Product Management
Genesys



Moderator

Peter Bernstein
Senior Editor
TMCnet