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First Name*
Last Name*
Street Address*
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Categorize the size of your contact center:*
Number of Employees:*
Do you currently have a cloud contact center place?*
What is the top objective driving your customer care efforts in 2014?*
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What is the top challenge your organization faces in your customer experience strategy?*
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Frost & Sullivan Quarterly eBulletins pull together the latest thought leadership and best practices from solution providers, end users and practitioners. Please select all that interest you:
ConNEXTions, Next Generation Technologies eBulletin
(connecting Next-gen communications strategies and analysis)

Growth Community Newsletter
(global coverage of the major markets and industries)

Competitive Intelligence SCIP eBulletin
(leadership insights and advocacy for Competitive Intelligence professionals)

Sales & Marketing eBulletin
(generating marketing and sales leadership via forward-thinking strategies and analysis)

Medical Devices eBulletin
(cutting edge strategies from leading medical device analysts)

Customer Contact eBulletin
(executive insights to revolutionize the customer service experience)

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Deliver Strong Customer Interactions from the Cloud – Anytime, Anywhere

Join Frost & Sullivan and Genesys for an hour of valuable contact center and customer experience best practice must-haves and learn about:

  • The holistic view of the customer journey and what that means for your brand
  • Keeping customers engaged by streamlining and continuing the conversation
  • Balancing limited budgets and resources while maximizing the customer experience
  • The emergence of the cloud contact center market and associated benefits


Nancy Jamison,
Principal Analyst, Customer Contact
Frost & Sullivan

Remy Claret ,
Product Marketing Director