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Deliver Strong Customer Interactions from the Cloud – Anytime, Anywhere

Join Frost & Sullivan and Genesys for an hour of valuable contact center and customer experience best practice must-haves and learn about:

  • The holistic view of the customer journey and what that means for your brand
  • Keeping customers engaged by streamlining and continuing the conversation
  • Balancing limited budgets and resources while maximizing the customer experience
  • The emergence of the cloud contact center market and associated benefits


Speakers:

Nancy Jamison,
Principal Analyst, Customer Contact
Frost & Sullivan

Remy Claret ,
Product Marketing Director
Genesys