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This webinar was originally broadcast on:
Thursday, April 17, 2014 02:00 PM EDT / 11:00 AM PDT
 
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 Collecting payments and outstanding debt is an ongoing challenge. Businesses engaged in first-party or third-party collections are continually seeking ways to reduce the cost to collect, maximize agent productivity, and increase the amount of debt collected while maintaining compliance and enhancing the customer experience.

Quickly and easily take your debt collections from risk to reward by leveraging advanced outbound strategies and compliance tools.

In this webinar you will learn the key lessons in collections compliance for outbound communications including:
  • Overview of the compliance landscape including TCPA, CFPB and FDCPA
  • Requirements and restrictions for making collections outreach
  • Best practices in obtaining consent for debt collection communications
  • An introduction to the Genesys Compliance Rules Builder for governing outbound communications across Outbound IVR, dialer, text, and email channels

Register for this can’t miss webinar and take away important lessons and use cases for outbound debt collection compliance.


Presenters

Christine M. Reilly
Partner, Consumer Protection Defense Department
Loeb & Loeb LLP

Hugh Garber
Sr. Solutions Marketing Manager
Genesys


Moderator

Stefania Viscusi
Editor
TMCnet