Turn your Contact Center from Cost Center to Revenue Generator

Available On Demand

This Aberdeen webinar outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.

Speakers:

Rodney Martinez
WW Product Marketing–Order Management
Smarter Commerce, Industry Solutions Group
IBM Corporation

Omer Minkara
Research Director, Contact Center & Customer Experience Management
Aberdeen Group
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