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Wednesday, March 05, 2014 01:00 PM EST / 10:00 AM PST
 
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 In this era of the cloud, small companies can acquire functionally rich contact center technology that gives them a strategic service advantage. Whether an environment has as few as 2 agents or more than 20, there are cloud-based contact center infrastructure solutions that are right for any budget.

These functionally rich solutions—ACDs, predictive dialers and more—can help companies grow sales, optimize customer experiences and outflank their competition, even if they lack large IT budgets and contact center expertise.

Join this webinar and learn:
  • What functionality to expect in a cloud contact center: what’s standard, what’s optional, what’s fluff
  • How to stay compliant with the latest regulations, dialing rules, and do-not-call lists
  • Which applications are essential for small businesses to deliver an outstanding customer experience
  • How to determine if a cloud contact center solution is right for your business


Presenters

Mayur Anadkat
Director of Product and Solution Marketing
Five9


Donna Fluss
Founder and President
DMG Consulting



Moderator

Stefania Viscusi
Editor
TMCnet