Key 2014 Contact Center Trends and Priorities: How you can be ready.

Contact center technology and delivering a great customer experience continue to evolve. What was hot yesterday is old news today. Current trends include the widespread adoption of cloud solutions, the addition of social media to the multichannel mix, the impact of smart phones and tablets, the need to accurately capture the voice of the customer, and new methods for measuring agent effectiveness. So what will be the hot technologies in 2014 and, more importantly, how can you be ready? Join us for this live Web event where our guest Forrester Research, Inc. Principal Analyst Art Schoeller, and Interactive Intelligence CMO Joe Staples will identify these trends and provide actionable guidance so your contact center can play an even greater role in helping your business deliver the best customer experience possible.  

An extensive Q&A will follow the Web presentation, during which Schoeller and Staples will be joined by industry veterans McGee-Smith Analytics Founder Sheila McGee-Smith, and Vanguard Communications Founder & President Don Van Doren to answer live audience questions.

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