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Delivering Enterprise Grade Voice Quality with Microsoft Lync

Date: Thursday, December 5, 2013
Time: 2:00 pm ET/11:00 am PT
Duration: 60 minutes
Sponsored by Unify2, hosted by Enterprise Connect

Today 70% of Fortune 500 companies are using Lync and 86% of US enterprises who trial Lync Voice plan to deploy. Compared to a traditional PBX, Lync enables voice scenarios in far more locations using many more devices. This creates a unique challenge in delivering the enterprise grade voice quality that users have come to expect.

In this webinar we will discuss key factors that impact voice quality, including a deep dive of a QoE media report, an explanation of Lync MOS scores, and an overview of the media stack. Next, we will share key implementation activities that will put your deployment in the best possible position for delivering high voice quality. Finally, we will share practical approaches for measuring and driving voice quality improvements as you roll out voice to your enterprise.


Alan Shen, Vice President of Services, Unify2

Leading the Unify2 Enterprise Voice Practice, including enterprise deployments of all aspects of Microsoft Unified Communications Enterprise Voice, Alan brings over 10 years of Microsoft experience as a Program Manager in the Mobility, Networking, and Office Communications Server groups. As a Senior Program Manager for Microsoft Office Communications Server, Alan designed the Audio/Video Conferencing Edge solution for OCS 2007. This firewall traversal technology has been adopted by the Microsoft Windows Live Messenger service, now connecting more than one billion voice minutes per month.

Most recently, Alan was a Senior Program Manager for the OCS Technology Adoption Program (TAP), which enabled dozens of global enterprise customers and over 100 Partners with their OCS 2007 deployments. Alan led the Voice TAP for Microsoft, which focused on enterprise deployments of OCS Voice.

Alan is a regular speaker at Microsoft technical events, including Voice Ignite, TechReady, and TechEd. Alan has a B.S. in Computer Engineering and an M.S. in Computer Science and Engineering from the University of Washington. In his free time, Alan enjoys conducting the Puget Sound Symphony Orchestra, which he founded in 1999.

Eric Krapf, Co-Chair, Enterprise Connect & Editor, No Jitter

As co-chair of the Enterprise Connect events, Eric helps to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter (www.nojitter.com), the online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.