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Wednesday, December 04, 2013 02:00 PM EST / 11:00 AM PST
 
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 Do you know the new ways businesses are using IVR? Companies have traditionally used IVRs to answer and route inbound phone calls, but recently the role of IVR has undergone a change. Marketing, sales, and support teams now use inbound and outbound IVRs to improve lead generation, drive orders and revenue, and increase customer loyalty.

Join Ifbyphone CEO Irv Shapiro and TMCnet Editorial Director Erik Linask as they discuss the evolution of IVR and the new ways IVRs are improving marketing, sales, and support. They will share with you real-world use cases for IVR you haven’t considered and new technologies you can use to build them.

IVRs are no longer used solely to cut costs. If you want to learn new ways to use IVRs to impact businesses, this webinar is for you.

What Attendees will learn:
  • New ways to use IVRs to improve lead generation, drive revenue, and increase customer loyalty
  • The challenges businesses often face when building these IVRs and how to avoid them
  • New technologies marketing, sales, and support teams use to build their own IVRs

Who should attend:
  • Marketers interested in generating more qualified phone leads
  • Sales managers looking to generate more revenue from customers
  • Support teams wanting to more efficiently handle customer requests without sacrificing quality

Presenter

Irv Shapiro
CEO
Ifbyphone


Moderator

Erik K. Linask
Group Editorial Director
TMCnet