This webinar was originally broadcast on:
Thursday, February 27, 2014 02:00 PM EST / 11:00 AM PST
If you have previously registered for this event, please login here:

Registration is required to attend this event. Please register now.
First Name*
Last Name*
Company Size*
Street Address 1*
Street Address 2
NEW!... Early Registration!
 Check here if you would like to automatically be registered for webinars on the same topic
You must have Javascript and Cookies enabled to access this webcast. Click here for Help.
Please enable Cookies in your browser before registering for the webcast.
*Denotes required.
Listen to a real world example of Wacker Neuson’s journey to provide world class service by arming their Contact Center Agents with customer knowledge gleaned from all of their enterprise systems to get a 360 degree view of the customer.

Instantaneously addressing customers’ needs means overcoming silos of information by viewing financial and transactional information from ERP systems with sales histories from CRM systems that have been communications enabled. By providing Contact Center agents the appropriate tools, a new paradigm for customer service can be achieved that is engaging, personalized, and provides interactive experience which increases your customer loyalty and long term profits.

The Holy Grail is that all aspects of this customer experience and interactions can be measured, be quantified, managed and optimized (Contact Center multi-channel communications, CRM, and ERP) by producing blended analytics, a unique and valuable 360 degree window into your customers entire experience.

Come and join Industry Analyst Jon Arnold who will be moderating a discussion with Sandy Reisenauer, Business Analyst, Wacker Neuson who will be sharing tales of her organization’s experiences beginning this journey, along with SAP Systems Integrators Neal Shact from CommuniTech Services and Sandeep Arora from Knack Systems discuss how to get started on improving the customer dialogue in your Contact Center to meet and exceed your customers' expectations.

Who should attend:
  • Chief Marketing Officers
  • Corporate Strategists
  • CEO’s, CIO’s and CFO’s
  • VP’s of Customer Service
  • Contact Center Managers


Sandy Reisenauer
Business Analyst
Wacker Neuson

Neal Shact
CommuniTech Services

Sandeep Arora
Knack Systems


Jon Arnold
Jon Arnold & Associates