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This webinar was originally broadcast on:
Thursday, December 05, 2013 02:00 PM EST / 11:00 AM PST
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Consumers continue to dictate what channels of communication a business must support, providing organizations’ with a consistent customer care challenge. Inherently, many businesses can have disparate channel solutions, making it difficult to have a single view of the customer or to ensure agent efficiency. An all-in-one solution empowering agents with limitless customer information at their fingertips is of course a reality, and provides a surprising customer experience.
What attendees will learn:
- Customer demand for new channels
- New social channels
- Vocalcom multichannel survey
- Disparate channel challenges
- Multichannel customer service “must haves”
- Multichannel interface example
- Multichannel real-time management example
- Multichannel customer service – a reality at your fingertips
- Vocalcom multichannel customer care
- Social channel interaction – a reality (videos)
- The Vocalcom advantage
Who should attend:
- Contact Center Managers
- C-level
- IT Managers
- Operations Managers
- Decision Makers
Presenter
George Seroukas Executive Vice President, North America Vocalcom
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Moderator
Paula Bernier Executive Editor TMCnet
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