Logo
This webinar was originally broadcast on:
Thursday, December 05, 2013 02:00 PM EST / 11:00 AM PST
 
If you have previously registered for this event, please login here:
 Email
 LOGIN

Registration is required to attend this event. Please register now.
First Name*
Last Name*
Title*
Industry*
Company Size*
Company*
Street Address 1*
Street Address 2
City*
State/Province*
Zip*
Country*
Phone*
Email*
NEW!... Early Registration!
 Check here if you would like to automatically be registered for webinars on the same topic
You must have Javascript and Cookies enabled to access this webcast. Click here for Help.
 
Please enable Cookies in your browser before registering for the webcast.
 
*Denotes required.
 
REGISTER
 Consumers continue to dictate what channels of communication a business must support, providing organizations’ with a consistent customer care challenge. Inherently, many businesses can have disparate channel solutions, making it difficult to have a single view of the customer or to ensure agent efficiency. An all-in-one solution empowering agents with limitless customer information at their fingertips is of course a reality, and provides a surprising customer experience.

What attendees will learn:
  • Customer demand for new channels
  • New social channels
  • Vocalcom multichannel survey
  • Disparate channel challenges
  • Multichannel customer service “must haves”
  • Multichannel interface example
  • Multichannel real-time management example
  • Multichannel customer service – a reality at your fingertips
  • Vocalcom multichannel customer care
  • Social channel interaction – a reality (videos)
  • The Vocalcom advantage

Who should attend:
  • Contact Center Managers
  • C-level
  • IT Managers
  • Operations Managers
  • Decision Makers

Presenter

George Seroukas
Executive Vice President, North America
Vocalcom


Moderator

Paula Bernier
Executive Editor
TMCnet