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Wednesday, October 16, 2013 02:00 PM EDT / 11:00 AM PDT
 
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 The Echopass Cloud-Based Enterprise Series

Maintaining adequate security within a large enterprise is an ongoing challenge. This is especially true for the contact center, which handles millions of confidential personal data transactions a year. The need and awareness for heightened security surrounding the contact center and related applications has become increasingly important as the threat of cyber-crime expands. The continued and ongoing acceptance and growth of cloud-based contact centers are quickly colliding with an explosion in security intrusions and violations across the industry, requiring intensified corporate vigilance and compliance with new and enhanced security standards.

With so many contact center solutions migrating to the cloud, there are new specific requirements for Payment Card Industry Data Security Standard (PCI DSS) compliance “in the cloud”, including for those connected agents working remotely or at home without close supervision.

Join our discussion on what has recently changed with PCI standards that specifically addresses cloud providers; why the stakes have never been higher for critical security attentiveness; what level of diligence should a provider be performing with suppliers; what are the implications for call recording and IVR; and what are the key vulnerabilities that today’s contact center professionals should be aware of?

What Attendees will learn?
  • What the new cloud guidelines mean for contact centers and PCI DSS Version 2.0 Level 1 Service Provider requirements
  • Where attention should be placed today to update security in the contact center
  • What level of PCI DSS compliance is necessary and what are the best ways to protect yourself and your organization?

Who should attend?
  • C-Level Executives
  • IT Professionals
  • IT Security professionals
  • Contact Center Managers

Presenters

John Kindervag
Principal Analyst serving security & risk professionals
Forrester Inc.


Dennis Empey
Chief Security Officer and SVP of Operations
Echopass Corporation


Eric Fisher
Security Consultant
PCI Quality Assurance


Moderator

Rachel Ramsey
Web Editor
TMCnet