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Cloud Revolution: How Companies can use Multiple Clouds to Transform Contact Centers into Corporate Assets

Date: Wednesday, October 23, 2013
Time: 11:00 am PT/2:00 pm ET
Duration: 60 minutes
Sponsored by Five9, presented by Enterprise Connect

Several years ago cloud-based contact center applications started a meteoric growth that has more and more companies deploying software-as-a-service solutions every day. The cloud phenomenon cuts across other application areas as well, and today many leading CRM, IP telephony and unified communication, and analytics applications are available via cloud-based services.

Using a cloud-based solution as your core contact center platform allows you to take advantage of this cloud revolution. It will make it easier to integrate your operations with your customer data to deliver better context-based, personalized service. A multi-cloud environment also allows you to easily add new capabilities without requiring dedicated IT resources.

Come hear how the cloud is helping companies transform legacy call centers into tomorrow’s multi-cloud contact center.


Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today's consumer and business customers.

Mayur Anadkat, VP Product and Solution Marketing, Five9

Mayur Anadkat is the Director of Product Marketing at Five9. He has 15+ years of experience in the contact center industry, working in a variety of strategic marketing roles. Prior to Five9, Mayur has worked at Genesys, Avaya, Hyperion, and Visa. Mayur has a MBA from Santa Clara University.


Eric Krapf, Co-Chair, Enterprise Connect & Editor, No Jitter

As co-chair of the Enterprise Connect events, Eric helps to set program content and direction for the leading conference events in the enterprise IP-telephony/convergence/Unified Communications marketplace. In addition, Krapf serves as editor & lead blogger for the website No Jitter (www.nojitter.com), the online community for news and analysis of the enterprise convergence/Unified Communications industry. He is also responsible for electronic content including webcasts and e-newsletters.