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Wednesday, October 02, 2013 11:00 AM EDT / 8:00 AM PDT
 
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Trouble recruiting? Hiring the right people to represent your brand is the first step to improving the customer experience. Join Forrester Analyst, Art Schoeller as he explores how three companies partnered to achieve something truly remarkable – hire right for healthcare customer service!

The panel of partners includes Mary Murcott, Chief Strategy Officer for NOVO 1, Max Simkoff, CEO for EVOLV and Patrice Matejka, Director of Compensation and Talent Acquisition for BCBS Michigan.

Discover how this expert team of free thinkers cracked the code on hiring people capable of delivering stellar service and sales results by practicing some out-of-the-ordinary recruiting practices.

Join this live webinar to learn:
  • Secret sources of great candidates your competition is overlooking.
  • Why requiring call center and customer service experience can be detrimental to your hiring process.
  • The quantifiable link between English proficiency and customer loyalty.
  • Four phone representative behaviors making your customers say “WOW.”
  • Five resume attributes and interview factors scientifically proven to identify top from bottom performers – before you hire them.
  • How to tap a recruiting source few have envisioned – one that pre-screens applicants at no charge!
  • Understand how big data analytics and workforce science can optimize your recruiting ROI.
  • Recruiting tools enabling companies to realize double-digit improvements in workforce KPIs while also reducing costs.

Register now!

Complimentary Live Webinar



Presenters

Art Schoeller
Principal Analyst
Forrester Research


Mary Murcott
Chief Strategy Officer
NOVO 1


Max Simkoff
Co-Founder, CEO
Evolv


Patrice Matejka
Director of Talent Acquisition
Blue Cross Blue Shield, MI



Moderator

Stefania Viscusi
Editor
TMCnet