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Leading Healthcare Practices and Training:
Defining and Delivering “Disability-Competent Care”


The CMS Medicare-Medicaid Coordination Office is facilitating a webinar series for interested providers and health care professionals, front-line staff with health plans and practices, and stakeholders to introduce and explore the many uses of the Disability-Competent Care (DCC) Model. The DCC model is a resource for providers, health plans, and healthcare organizations to enhance capacity to integrate care for adults with disabilities. Webinars will be tailored by audience and topic within this subject area.

Meeting the needs of persons with disabilities is of increasing importance as individuals live longer and the prevalence of adults with functional limitations and disabilities rises. With this in mind, this webinar will present the Disability-Competent Care model which is centered on the individual, delivered by an interdisciplinary team, and focused on achieving and supporting an individual’s maximum function. Providers serving adults with disabilities developed the care model.

This webinar series, and subsequent presentations geared toward specific audiences (e.g. front-line staff), will also seek the input from participants regarding how best to disseminate these and other Disability-Competent Care resources to healthcare professionals who connect with adults with disabilities at all points in the healthcare delivery process.


Click here for biographies of our presenters.

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Targeted audience: individuals who work with persons with disabilities.

Presenters Christopher Duff and June Kailes will introduce the audience to the Disability-Competent Care model through:
  1. Understanding the population of persons living with disabilities – incidence, population subsets, and disparities
  2. Understanding what it means to be disability-competent
  3. Introducing the building blocks of the disability-competent model of care
  4. Understanding the scope of the dysfunction of the health care delivery system experienced by persons with disabilities
  5. Making the DCC model of care financially viable by focusing on the Triple Aim
Audience questions will be welcomed at the end of the presentation.


Targeted audience: individuals who work with persons with disabilities, in particular front-line staff in health plans and health care provider offices

Presenters Christopher Duff and June Kailes, along with Mary Lou Breslin (DREDF), will describe the lived experience of disability to the audience, including:
  1. Common barriers faced by persons living with disabilities
  2. Disability culture and awareness
  3. The language of disability-competent care: participant, people with disabilities (vs. handicapped”)
  4. Understanding how disability-competent care and person-centered care differs from standard health care delivery
Audience questions will be welcomed at the end of the presentation


Targeted audience: individuals who work with persons with disabilities, in particular those who support interdisciplinary care teams

Presenters Christopher Duff and Lynne Morishita, along with Mary Glover (Commonwealth Community Care Practice), will introduce the care management relationship aspect of the Disability-Competent Care model, including:
  1. The importance of establishing the relationship between each participant and the Interdisciplinary Team (IDT)
  2. Lessons from care management studies
  3. The difference between case management and person-centered care management
  4. Overview of self-directed care
  5. Introduction to the IDT component of the DCC model of care
Audience questions will be welcomed at the end of the presentation.
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