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This webinar was originally broadcast on:
Thursday, September 26, 2013 02:00 PM EDT / 11:00 AM PDT
 
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 Learn the Top 3 Multilingual Best Practices you should be incorporating into your multichannel customer support strategy. In this webinar, you’ll discover how you can create significant customer support efficiencies and improve overall global customer satisfaction with a smarter approach to multi-language support. You’ll also see specific real-world examples of how large global enterprises have tested and proven these best practices in their customer support operations.

What Attendees will learn:
  • How to deflect up to 10-30% more incoming calls by providing better multilingual self-service coverage on your website
  • How to enable call center agents to communicate instantly with customers in any language through the power of real-time chat translation
  • How to reduce your translation costs of knowledge base articles up to 85%-- while actually publishing more multilingual online customer support content
  • How to rapidly scale your multilingual email support channel with new translation technology and better processes instead of hiring new native speaking agents

Who should attend:
  • C-level executives at global companies
  • Executives and managers in global customer support organizations

Presenters

Claude Walton
Director of Product Marketing
SDL Language Technologies


Moderator

Stefania Viscusi
Editor
TMCnet