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This webinar was originally broadcast on:
Tuesday, September 24, 2013 11:00 AM PDT | 02:00 PM EDT
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 Feeling trapped with your current call center? Or looking to deploy a brand new contact center from scratch? The cloud has changed how companies view their call centers and what they expect from them. Learn how SMBs as well as enterprise departments are using cloud contact centers to improve customer satisfaction, reduce costs and gain a competitive edge for their business.

In this webcast, we will show you how a cloud contact center solution can be deployed in under 14 days, and yield a positive return-on-investment in as little as 2 or 3 months.

What attendees will learn:
  • The benefits of the cloud contact center model
  • Proven strategies for deploying a cloud contact center in 14 days or less
  • What kind of ROI to expect from a cloud contact center
  • How to unite agents in multiple locations into one virtual call center

Who should attend:
  • Internal or external service department managers
  • Owners of small and medium-sized businesses
  • Contact center system integrators and consultants

Presenters

Mike Reinhart
Sr. Product Marketing Manager
8x8 Inc.
Josh Varela
Sales Engineer
8x8 Inc.


Moderator

Erik K. Linask
Group Editorial Director
TMCnet