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This webinar was originally broadcast on:
Tuesday, August 06, 2013 02:00 PM EDT / 11:00 AM PDT
 
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 Call centers are an important point of contact for businesses and an opportunity to demonstrate exceptional customer service. More and more companies are moving their call centers into the cloud, deploying virtualized contact center software in order to take advantage of the benefits of the cloud, from better agility to rapid innovation and more.

Now companies of all sizes can engage in productive conversations with customers and deliver first class customer service by leveraging the power of the cloud. In this webinar from Genesys Cloud, you'll learn the five tips you need to know now including:
  • Improve agent efficiency
  • Save money and reduce operational costs
  • Create a positive customer experience
  • And more…

Register now and discover the benefits of cloud call centers, demonstrating what they can do for your customers and your bottom line.


Presenter

Lisa Abbott
Director, Product Marketing
Genesys Cloud


Moderator

Stefania Viscusi
Editor
TMCnet