2244 / Defeat Call Center Fraud with Voice Biometrics

There’s a bull’s-eye on your contact center. The sophisticated level of attacks are steadily increasing: today, more than 75 percent of contact centers are under attack by organized fraudster rings, with account takeovers increasing 53 percent in 2012 alone.
No organization is immune from contact center fraud, which is why Nuance created a webinar to help you learn how to leverage voice biometrics to stop and prosecute fraudsters. “Defeat Call Center Fraud with Voice Biometrics” is a half-hour crash course covering how and why this technology is critical for protecting your customers and your bottom line. Hosted by Brett Beranek, Nuance Solution Marketing Manager for Voice Biometrics, the webinar looks at:
  • How cross-channel attacks use the call center for data collection to commit fraud on a digital channel.
  • How voice biometrics enable an effective security rate of 100 percent, proven by real-world success stories such as Barclays Wealth.
  • Why customer satisfaction rates often soar to 100 percent after organizations add voice biometrics as an authentication option.
  • How organizations can use voice biometrics to build a database of known fraudsters to facilitate prosecution and better understand fraudster behavior.
2244 BB 2013

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