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This webinar was originally broadcast on:
Wednesday, July 17, 2013 02:00 PM EDT / 11:00 AM PDT
 
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 Smart phones and PC tablets are universal tools providing anywhere-anytime communication. These mobile devices empower contact center agents to respond to customers on their preferred channels. Forward-looking contact centers can use such advanced technology to better manage operations and service customer needs. This webinar explores advantages of using an integrated workforce management system with mobile devices to attain superior efficiency at less cost.

What Attendees will learn:
  • Add flexibility and convenience, while maintaining security
  • Facilitate work-at-home agent deployment
  • Better manage adherence and scheduling via real-time indicators
  • Leverage social media and outbound IVR
  • Improve ROI via lower IT and admin costs

Who should attend:
  • Contact Center staff responsible for workforce scheduling
  • Contact Center Managers/Directors/VP’s
  • Operations Managers/Directors/VP’s

Presenter

Aaron Cash
Product Management Director
CallCopy


Moderator

Stefania Viscusi
Editor
TMCnet