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1-to-1 Customer Service Best Practice #4: Integrate Workforce Management with Contact Center Routing |
On Demand Webinar
In a multi-skilled, multi-channel environment, it is critical for your contact center routing to have a tight integration with your workforce management platform.
Creating a multi-skilled blended environment allows for non-voice interactions to be delivered to contact center agents during intervals of low occupancy, and conversely deliver voice interactions to skilled back office resources during periods of high volume.
Register now to view this webinar. Learn how integrating contact center routing with workforce management can help you:
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Optimize your workforce and reduce overstaffing
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Implement skills-based routing
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Provide world-class customer experience
LIVE DEMO
See Genesys in Action! Thomas Tritten II demonstrates how you can use the Genesys Workforce Management Solution to optimize your interaction distribution in new and exciting ways.
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Presenters
Bradley J. Baumunk
Solution Lead, Workforce Management, Genesys
Thomas Tritten II
Solution Architect,
Genesys
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