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This webinar was originally broadcast on:
Thursday, May 30, 2013 11:00 AM EDT / 8:00 AM PDT
 
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 As organizations look to retain customers and grow revenue, they are expanding the focus in the Contact Center from balancing cost reductions with customer satisfaction to putting greater emphasis on enhancing the customer experience. Join Echopass Corporation and Nuance in learning how market leading organizations are creating competitively differentiated solutions to connect with their customers. And that means leaving a customer desiring more, developing a brand loyalty that results in return visits, and raving about the experience with friends, family, and colleagues.

What attendees will learn:
  • Learn how to deliver a world class customer experience using advanced cloud-based contact center applications and tools
  • Consumer adoption of speech recognition is fueling growth and applicability in customer service. We’ll share why natural speech recognition is smarter and easier than ever to deploy in your contact center
  • Learn how contact center interactions can be personalized leveraging customer demographics, historical and trend data, past call history, and new information captured or entered via a data driven self-service application

Who should attend:
  • C-Level Executives
  • IT Professionals
  • Customer Experience Business Managers
  • Contact Center Managers

Presenters

Alain Mowad
Senior Director, Product Management
Echopass Corporation


Donald E. Davis
Director Global Business Consulting
Nuance



Moderator

Rich Steeves
Web Editor
TMC