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Tuesday, May 21, 2013 11:00 AM EDT / 8:00 AM PDT
 
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 Today’s consumer and business users juggle a large arsenal of communications and collaboration tools, including telephony, messaging, presence, video, social and more on multiple end points. Ubiquitous communications and collaboration tools allows users to be more productive and communicate more effectively, but the experience may quickly become overwhelming as users struggle to manage across devices and communication modes.

A converged, unified communications (UC) solution enables multi-modal communication on multiple end points and can greatly enhance user value. Users can conveniently find a contact and select their preferred of communication, as well as easily switch from one mode to another. Indexing and search capabilities help to organize information to further enhance user productivity and efficiency. For businesses, a service provider-delivered solution can alleviate the cost and hassle of deploying and managing multiple, siloed communications and collaboration applications on their premises.

Increased competition from both traditional and emerging market participants and the shift from voice to rich text-based communications are creating price pressures and causing customer churn. Communications service providers (CSPs) must work from their position of strength, especially with increasing adoption of cloud based services in enterprises small and large, to harness the power of unified communication and collaboration solutions to deliver greater value to their users.

To sustain growth and stay relevant in the evolving communications landscape CSPs must quickly and cost-effectively bring to market innovative communication and collaboration services that build on their core network assets and provide mission-critical capabilities. An advanced UC platform from a leading vendor can help CSPs improve brand loyalty, reduce churn, increase monetization opportunities, and expand their addressable market.

Oracle’s Top Ranked communication and collaboration solution based on Oracle Communication Unified Communications Suite simplifies the communication experience. It enables CSPs to deliver exceptional customer experience on multiple screens to a global community through a multi-tenanted cloud based platform.


What Attendees will learn:
  • Understand market trends and user demand for converged communications and collaboration tools
  • Find out how to accelerate time to value with a full-featured out-of-the-box portfolio
  • Deliver communication cloud services to reduce risk and decrease cost of ownership
  • Extend a standards-based portfolio to deliver innovative and differentiated product offerings

Who should attend:
  • Head of Cloud Services
  • Head of Business Communications
  • Head of Messaging Services
  • VP/Dir Data and Messaging Product Management/Marketing
  • VP Cloud Services

Presenters

Melanie Turek
Vice President, Unified Communications & Collaboration
Frost & Sullivan
Mayank Choudhary
Director, Product Marketing
Oracle, Inc.


Moderator

Erik K. Linask
Group Editorial Director
TMCnet