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Thursday, May 23, 2013 02:00 PM EDT / 11:00 AM PDT
 
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 Customer experience has become paramount to every business' success. According to The Temkin Group, “Research shows that customer experience is highly correlated with loyalty.” Technology has become a fundamental and permanent fixture of the modern home and office, and consumers and small businesses now depend on such technology for “must-have” information, communication and entertainment; many consumers and small businesses, however, lack the technical skill or time to successfully set up new devices or overcome technology challenges. When customers reach out for technology support it is a moment of truth and an opportunity for companies to take customer experience to the next level.

In this free webinar Support.com will show, using case studies and best practices, how companies are reinventing customer experience with technology services.

What Attendees Will Learn:
  • The impact of wireless networks, mobile devices, cloud services and BYOD on customer experience.
  • Why technology support is a moment of truth when building customer loyalty.
  • Key challenges and opportunities with traditional technology support.
  • How next generation technology services drive customer experience.
  • Best practices from industry-leading technology service deployments for communication providers, retailers, technology companies and others.

Who Should Attend:
  • New business and product development executives.
  • Customer experience executives.
  • Contact center management executives.

Presenter

James Morehead
Vice President of Product Management and Corporate Marketing
Support.com



Moderator

Peter Bernstein
Senior Editor
TMCnet