|Customer experience has become paramount to every business' success. According to The Temkin Group, “Research shows that customer experience is highly correlated with loyalty.” Technology has become a fundamental and permanent fixture of the modern home and office, and consumers and small businesses now depend on such technology for “must-have” information, communication and entertainment; many consumers and small businesses, however, lack the technical skill or time to successfully set up new devices or overcome technology challenges. When customers reach out for technology support it is a moment of truth and an opportunity for companies to take customer experience to the next level.
In this free webinar Support.com will show, using case studies and best practices, how companies are reinventing customer experience with technology services.
What Attendees Will Learn:
Who Should Attend: