Making the Business Case for Moving Your Contact Center to the Cloud

The shift to the cloud makes sense for many contact centers, but does it make sense for yours? The growth of the cloud contact center is nearly ten times that of the premise-based sector, but do the benefits of the cloud justify a shift for your business? In this web event, sponsored by Interactive Intelligence, industry expert Ovum principal analyst, Keith Dawson, and Interactive Intelligence senior vice president, Joe Staples will provide a framework for making the business case to move your contact center to the cloud. Discussion points will include a deep dive into the benefits of the cloud, how to develop a realistic total cost of ownership comparison, the vendor selection process, the five cloud contact center items you should not compromise on, and how a move to the cloud can improve the overall experience for your customers. Regardless if you have a ten-agent center, or tens of thousands of agents spread around the globe, this web event will help you determine if the cloud makes sense for your business. Following the web presentation, there will be an extensive Q&A, where our presenters will be joined by Elizabeth Herrell, principal analyst, Communication Initiatives and J.R. Simmons, President & principal consultant, COMgroup, Inc.; All registrants will receive a complimentary white paper, The Total Cost of Ownership of Cloud and Premise-Based Contact Center Systems.
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