Logo


What to consider when selecting a cloud-based contact center software provider


This webinar was originally broadcast on:
Wednesday, December 05, 2012 12:00 PM EST / 9:00 AM PST

As Cloud Computing continues to take the contact center industry by storm, you may be wondering whether the time is right to move your contact center to the cloud. Before making the move, business and contact center executives must weigh important considerations such as flexibility, scalability, security, and total cost of ownership (TCO).

This webinar will provide you the decision-making tools you need to determine if cloud-based contact center software is a good fit for your company, including specific criteria that you can use to gauge vendors' experience with those important decision factors.

Sign up for the webinar] and join Dave Van Everen, Vice President of Online Marketing for Five9, and Drew Krauss, Research Vice President for Gartner on December 5th and gain insight into this critical new trend in the contact center industry.


What Attendees Will Learn:
  • How to decide whether the cloud is right for your operation
  • Critical success factors when moving to the cloud
  • How to evaluate vendor experience with flexibility, scalability, and security
  • The business advantages offered by cloud-based technology
  • How your peers have used a cloud solution for competitive advantage
Who should attend:
  • Contact center and operations executives looking to improve their overall business performance and lower costs
  • Company leaders launching new business initiatives in the contact center
  • IT leaders considering cloud alternatives to on-premise contact center infrastructure

Presenters

David Van Everen
Five9





Drew Kraus
Research VP
Gartner





Moderator

Scott L. Smith
Journalist




 If you have previously registered for this event, please login here:
 Email
 LOGIN

Registration is required to attend this event. Please register now.
First Name*
Last Name*
Title*
Industry*
Company Size*
Company*
Street Address Line 1*
Street Address Line 2
City*
State/Province*
Zip*
Country*
Phone*
Email*
NEW!... Early Registration!
 Check here if you would like to automatically be registered for webinars on the same topic
You must have Javascript and Cookies enabled to access this webcast. Click here for Help.
 
Please enable Cookies in your browser before registering for the webcast.
 
*Denotes required.
 
REGISTER