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What to consider when selecting a cloud-based contact center software provider
This webinar was originally broadcast on:
Wednesday, December 05, 2012 12:00 PM EST / 9:00 AM PST
As Cloud Computing continues to take the contact center industry by storm, you may be wondering whether the time is right to move your contact center to the cloud. Before making the move, business and contact center executives must weigh important considerations such as flexibility, scalability, security, and total cost of ownership (TCO).
This webinar will provide you the decision-making tools you need to determine if cloud-based contact center software is a good fit for your company, including specific criteria that you can use to gauge vendors' experience with those important decision factors.
Sign up for the webinar] and join Dave Van Everen, Vice President of Online Marketing for Five9, and Drew Krauss, Research Vice President for Gartner on December 5th and gain insight into this critical new trend in the contact center industry.
What Attendees Will Learn:
- How to decide whether the cloud is right for your operation
- Critical success factors when moving to the cloud
- How to evaluate vendor experience with flexibility, scalability, and security
- The business advantages offered by cloud-based technology
- How your peers have used a cloud solution for competitive advantage
Who should attend:
- Contact center and operations executives looking to improve their overall business performance and lower costs
- Company leaders launching new business initiatives in the contact center
- IT leaders considering cloud alternatives to on-premise contact center infrastructure
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Presenters
David Van Everen Five9
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Drew Kraus Research VP Gartner
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Moderator
Scott L. Smith Journalist
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