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The Essential Ingredients for a Successful UC Strategy
This webinar was originally broadcast on:
Thursday, September 27, 2012 11:00 AM EDT / 8:00 AM PDT
While there is no magic recipe for a perfect Unified Communications (UC) and Collaboration strategy, there are certain essential ingredients that can ensure its successful deployment and adoption. Technology, of course, is a key ingredient – a well integrated SIP-based platform provides the possibility of leveraging existing telephony and business application ecosystem. User experience is the other important ingredient which often gets overlooked and causes failure in UC deployments. With the increasing trend to bring your own device (BYOD) to work and the consumerization of devices, enterprises are now faced with a whole new set of user expectations that they must address if they want to realize the full benefits of UC.
What will attendees learn?
- The importance of a quality user experience from a successfully deployed UC solution
- A strategy to deliver unprecedented user satisfaction while minimizing TCO
- Insights into an award-wining integrated platform that can help IT to deliver on user expectation without complexity
Who should attend?
- IT & applications managers
- Line of Business Management: Operations, back office, marketing, and sales
- CIOs who want to understand UC benefits and best practices
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Presenters
 Irwin Lazar
Vice President and Service Director
Nemertes Research
Research Leader: Unified Communications, Collaboration & Social Computing
Primary Focus Areas: VoIP/IP Telephony, Unified Communications, Video/Audio/Web Conferencing, Unified Messaging, IP Contact Center, Communications-Enabled Business Processes, Fixed-Mobile Convergence, Enterprise Social Computing Platforms and Strategies, SIP trunking and session border control.
Other Areas of Expertise: Advanced Communications Services (MPLS, IPv6, Ethernet), Mobility.
Irwin Lazar is the Vice President and Service Director at Nemertes Research, where he manages research operations, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. Irwin is responsible for benchmarking the adoption and use of emerging technologies in areas including VoIP, UC, video conferencing, social computing, collaboration, and advanced network services.
Irwin advises the world’s leading IT vendors and service providers on their product strategies and roadmaps. He also creates UC and network strategies, manages RFPs, and provides pointed IT advice for companies ranging from the Fortune 50 to the Fortune 2000.
A Certified Information Systems Security Professional (CISSP) and sought-after speaker and author, Irwin is a blogger for No Jitter. He is a frequent resource for the business and trade press and is regular speaker at events such as Enterprise Connect (Formerly VoiceCon), and Enterprise 2.0. Irwin serves on the advisory board for the Enterprise 2.0 conference.
Prior to joining Nemertes, Irwin spent eight years with Burton Group, where he led the networking strategies consulting process before heading up VOIP/UC research. His earlier background was in IP network architecture, design, and engineering. After completing ROTC (Reserve Officer Training Corps) and receiving his commission, Irwin served eight years in the U.S. Army Reserve, Ordnance Corps.
Irwin holds an MBA from George Mason University and a bachelor of business administration degree in Management Information Systems from Radford University. He is active in Cub Scouting and is an avid baseball fan.
Blog: http://www.irwinlazar.com/
LinkedIn: Irwin Lazar
Twitter: imlazar |
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 Craig Walker
Worldwide Director, Product Marketing for the Enterprise Group
Alcatel-Lucent
Prior to this current position, Craig was Head of Medium Enterprise, Solution Management and has held several global director and senior management positions within Alcatel-Lucent. Craig Walker has been with Alcatel-Lucent since the acquisition of Xylan Corporation in 2000, where he was Technical Director EMEA.
Craig has more than 20 years of domestic and international experience at managerial levels of publicly-held telecommunication companies, start-up ventures and within the business partner environment.
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Moderator
 Peter Bernstein
Senior Editor
TMCnet
Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.
Bernstein has authored or co-authored market research studies, CEO speeches, white papers, articles, and other content for major companies in the technology markets. His experience includes work with Alcatel-Lucent, Avaya, Equant, France Telecom, HP, Siemens, Verizon, Nortel, Wave Systems, and many more. He held the position of director of global marketing and communications at Telcordia. |
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