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First Name*
Last Name*
Street Address Line 1*
Street Address Line 2
Work Phone*
Who in your center would you potentially be interested in certifying?*
Management Team
What are your reason(s) for considering certification?*
Employee/Self Development
Operations Improvement
Employee Retention
Job Security
Career Opportunities/Advancement
When would you be looking to start the certification process?*
3rd Quarter 2012
4th Quarter 2012
2013 and Beyond
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Conquering Chaos In Your Center Through Professional Training & Certification

Date: October 02, 2012
Time: 1:00PM – 1:45PM ET

Is chaos controlling day-to-day life in your contact center? Could your team be working more efficiently and effectively to achieve common goals? Through this informative webinar and Q&A session, learn how ICMI’s CIAC Training & Professional Certification Program can provide the skills and knowledge you need to “rise above” the chaos - and get on the path to success.

Discover how this accredited training and certification program can help you and your team to:
  • Develop the necessary skills to increase operational efficiencies
  • Become superior leaders and contact center managers
  • Gain a greater understanding of contact center dynamics
  • Learn how to apply new skills to real-life scenarios
  • Demonstrate your commitment to the call center management profession
  • Validate your mastery-level command of your call center management level
  • Improve your career opportunities and advancement1
  • Establish your professional credentials
*Plus, we will hold a drawing at the end of the presentation for a complimentary Premium Package to ICMI’s Annual Global Conference, ACCE, taking place in May of next year.

*Must be present to win.


Linda Riggs
Strategic Training Director

Todd Piccuillo
Sales Director, Training and Certification

Todd Hixson
Care Operations Resource Planning Manager