Event Registration (EVENT: 505442

Assuring the User Experience for Unified Communications:
Addressing the Quality and Performance Challenges of Real-Time Communication Services

This webinar was originally broadcast on:
Wednesday, September 19, 2012 12:00 PM EDT / 9:00 AM PDT

Unified Communications (UC) is all about improving collaboration and boosting business productivity. The successful adoption of UC services, such as VoIP, Video Conferencing and Desktop Video, assumes that the delivered service quality will be sufficient for users to interact effectively and consistently. Assuring the quality of UC services is no easy task. UC services are complex and require always-on availability with unforgiving performance levels to meet the high expectations of your users. The reality is that many UC deployments fail to meet business expectations due to poor user experiences.

This webinar will explore a unified strategy for managing and optimizing the delivery of UC services to assure service quality and deliver a consistent user experience. The session will examine proven best practices for achieving a scalable and sustainable approach to assuring UC service delivery that simplifies the complexity of managing multi-location, multi-vendor UC deployments while streamlining IT operations to ensure UC deployment success, lower the TCO of UC services, and improve IT staff productivity and collaboration.

Attendees will learn how to:

Assure the user experience and deliver consistent and reliable service levels for IP telephony and Video Conferencing
Evolve your service management strategy from reactive to proactive with automation to predict and prevent performance issues before users are effected
Quickly troubleshoot and pinpoint underlying causes of UC service performance issues
Simplify managing complex multi-location, multi-vendor UC environments
Optimize, protect and accelerate new UC application roll-outs

Who should attend:

Business and Technology Decision-Makers and Managers responsible for Unified Communications, VoIP and Video Conferencing service delivery
Organizations tasked with managing multi-technology, multi-vendor or multi-location UC deployments
Network planning and optimization teams

Presenter

Steven Shalita
Vice President, Marketing
NetScout Systems, Inc.

Moderator

Paula Bernier
Executive Editor
TMCnet

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