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Webcast Replay: Navigate the Future of Customer Service

Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed.

Join Oracle and Forrester Research to discover what the future holds and learn how you can:
  • Empower your agents
  • Delight your customers
  • Shape your customer service future
Register now

About the speakers
Kate Leggett

Senior Analyst, Forrester Research

Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects.

John Perez
Customer Experience Strategist, Oracle RightNow

John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.



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