Webcast Replay: Navigate the Future of Customer Service
Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed.
Join Oracle and Forrester Research to discover what the future holds and learn how you can:
- Empower your agents
- Delight your customers
- Shape your customer service future
About the speakers
Senior Analyst, Forrester Research
Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects.
Customer Experience Strategist, Oracle RightNow
John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.