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Cloud Meets Contact Center: Going from Zero to Hero in 14 Days

This webinar was originally broadcast on:
Thursday, July 12, 2012 10:00 AM PDT | 01:00 PM EDT

Feeling trapped with your current call center? Or looking to deploy a brand new contact center from scratch? The cloud has changed how companies view their call centers and what they expect from them. Learn how SMBs as well as enterprise departments are using cloud contact centers to improve customer satisfaction, reduce costs and gain a competitive edge for their business.

In this webcast, we will show you how a cloud contact center solution can be deployed in under 14 days, and yield a positive return-on-investment in as little as 2 or 3 months.

What attendees will learn
  • The benefits of the cloud contact center model
  • Proven strategies for deploying a cloud contact center in 14 days or less
  • What kind of ROI to expect from a cloud contact center
  • How to unite agents in multiple locations into one virtual call center
Who should attend:
  • Internal or external service department managers
  • Owners of small and medium-sized businesses
  • Contact center system integrators and consultants

Presenters

Rob Townsend
Sr. Product Manager
8x8 Virtual Contact Center, 8x8, Inc.

Rob Townsend is a 25 year veteran of contact center systems design whose projects include computer telephony integration solutions for several of the largest airlines, banks and utilities in the world. Eight years ago Rob joined Contactual, one of the first-ever hosted contact center companies. Today, the company is part of 8x8, Inc. Rob continues to play a senior role in developing cloud contact center features and its evolving global reach architecture.



Josh Varela
Sales Engineer
8x8 Inc.

Joshua Varela has helped over 200 companies adopt and implement their cloud-based contact centers. With over four years experience with Contactual, one of the first-ever hosted contact center companies, and now as a sales engineer with 8x8, Joshua spends his days helping organizations rapidly transition to the cloud contact center model. Joshua is well-versed with the issues, advantages and pitfalls of both premises-based and cloud contact centers.



Moderator

Erik K. Linask
Group Editorial Director
TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.


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