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Many companies say they’re customer-centric. But they don’t back up those words with changes in their metrics, motivation, and vital collaboration tools. All too often, different groups in companies fail to communicate and act as a team. They create silos instead of quality, meaningful customer experiences.

What will it take to overcome organizational inertia to benefit companies and their customers? Jeanne Bliss, a customer experience expert, has the answers. Join this Webcast as Jeanne talks about her new book, Chief Customer Officer, and her extensive experience driving the customer agenda inside major US corporations.

Speaker:

Jeanne Bliss
President
CustomerBliss

Technology is at a crossroads today. It has always played a key role in spearheading business success and continues to be a driving force for impacting innovation and change. However, the key to enabling business innovation is recognizing the shift from the computer being at the core of technology development to people becoming the central focus.

Join us for the first webcast in the series Social Business Thought Leaders as Andy Mulholland, CTO of Capgemini discusses:

What role technology should be playing in your business today
Strategies for driving business innovation
Tools for empowering users to affect change

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

Andy Mulholland
Global CTO
Capgemini
http://www.capgemini.com/ctoblog/author/amulholl/

Mobile devices are not merely another chapter in the smaller, faster, cheaper device story. Instead, mobile applications are the flash point for a much more holistic, far-reaching change to new systems of engagement that empower people in their decision-making moments. Imagine that your application is in your customer's or employee's pocket. Now what are you going to do?
Join us for a conversation with Ted Schadler, Vice President, Principal Analyst, Forrester, as he discusses what he believes is the answer to that question and more.

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

Ted Schadler
Vice President, Principal Analyst
Forrester

“When people engage properly with each other and with technology…trust, self-organization, and good business results emerge.” ~ Andrew McAfee

Join us for a conversation with Andrew McAfee, co-author of the new book, Race Against the Machine, and of “Enterprise 2.0” fame, in a discussion around how the digital revolution is accelerating innovation, driving productivity and irreversibly transforming employment and the economy.

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

Andrew McAfee
http://andrewmcafee.org/

Moving from Records to Engagement to Insight — AIIM President John Mancini discusses the factors that are driving organizations to think more strategically about the intersection between content, social, and process. Join us for this webcast to hear how content management and Enterprise IT are being changed by social technologies and how those technologies are being used to drive innovation and transform processes.

Speaker:

John Mancini
President
AIIM

Organic business networks connect people, data, content, and IT systems in a flexible, self-optimizing, self-healing, self-configuring and self-protecting system. Join us for this Webcast and hear examples of how businesses today can effectively utilize the interconnectedness of emerging business information environments, adapt to changing conditions, and leverage assets effectively to thrive in a hyper-connected, globally competitive, information driven world.

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

Mike Fauscette
GVP, Software Business Solutions
IDC

Can You Name the Trends?

No need to do the research. Come to this Webcast and find out. Join the conversation as Andy Mulholland, Global CTO of Capgemini, discusses the 10 game-changing technology trends that will enable business innovation.

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

Andy Mulholland
Global CTO
Capgemini
http://www.capgemini.com/ctoblog/author/amulholl/

You’re interested in implementing social and collaboration technologies at work. How should you proceed? Sometimes the best practices are not the obvious ones.

Join John Brunswick as he analyzes a series of counterintuitive methods to help increase the return on your social collaboration investments. Learn:

Why 5 users are better than 500
Why you should throw out your intranet home page
Where intranets and collaboration provide value

Speaker:

John Brunswick, PMP
Principal Sales Consultant
Oracle

In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact.

Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn:

How to overcome social-media fatigue and make the most of the medium
Why engagement is the most critical factor in the age of overexposure
The nine pillars of successful customer engagement

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

R “Ray” Wang
Principal Analyst and CEO
Constellation Research

Want to improve your workplace? Spend some time with us learning three simple, powerful, and proven keys to improving your organization through collaboration. Join Christian Finn, an 18 year veteran in helping organizations become more effective, engaged, and successful, as he discusses these strategies and presents real world examples.

Speaker:

Christian Finn
Senior Director, Product Management
Oracle

This is the age of Digital Darwinism – where society and technology evolve faster than your ability to adapt. How well poised is your brand to survive and thrive in this new environment?

Attend this webcast to hear Altimeter Group digital analyst and futurist, Brian Solis, discuss the rise of connected consumerism and learn how brands can survive Digital Darwinism by better understanding customer expectations, disruptive technology, and the new opportunities that arise from them.

Speakers:

Christian Finn
Senior Director, Product Management
Oracle

Brian Solis
Principal
Altimeter Group

Hundreds of companies have customers who admire them, but only an elite few have true advocates who are passionate, vocal, and loyal fans. Hear from customer experience expert and author, Jeanne Bliss, as she reveals the five common decisions these beloved companies make that enable them to thrive in good times and bad.

Speaker:

Jeanne Bliss
President
CustomerBliss

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