Connect your IVR and Contact Center through the Salesforce.com App Exchange
This webinar was originally broadcast on:
Thursday, August 25, 2011 12:00 PM EDT / 9:00 AM EDT
Dear Colleague,
As thousands of Salesforce.com users can attest, Salesforce.com has become a true force in business technology by achieving hyper-critical mass of first-rate partners that comprise the company's AppExchange Marketplace.
Join us on Thursday, August 25th at 12:00 noon ET when Angel's Jason Hochman will discuss how Angel enables Salesforce.com users with IVR and Contact Center Solutions that fully automate data capture to help increase agent productivity and enable a better caller experience.
You'll see how Angel's cloud-based IVR and Contact Center technologies seamlessly integrates with Salesforce.com's platform to enable Salesforce.com users to:
You'll see how Angel's cloud-based IVR seamlessly integrates with Salesforce.com’s platform to enable Salesforce.com users via:
- Place outbound calls by clicking on a phone number within Salesforce.com to streamline outbound sales and support functions.
- Automatically capture names and addresses of callers and place them into a Salesforce.com account for easy lead generation retrieval and analysis.
- Deploy and manage support functions complete with automated case status updates and CTI screen pops to agents.
- Customer Experience Managers who want to increase customer satisfaction and customer retention.
- How integration the IVR with salesforce.com personalizes the call interaction, allowing the agent to see the caller's history as well as any information collected in the front-end IVR portion of the call.
- How to deploy and manage support functions complete with automated case status updates and CTI screen pops to agent
- Customer Experience Managers who want to increase customer satisfaction and customer retention.
- IT Stakeholders interested in learning about next generation cloud technologies that will impact tough budgeting constraints and cut costs.
- Call Center professionals looking to implement new, or update on-premise IVR applications.
- Contact Center Managers looking for greater insight into the performance of call queues and new ways to interact with callers.
- Business executives looking to leverage their investment in Salesforce.com.
Presenter
Jason Hochman
Sales Director
Angel
Jason Hochman has been in the SaaS businesses for over 10 years and has been with Angel since mid 2005. Jason has been instrumental in phone-enabling CRM solutions at major corporations around the globe, including Thompson Reuters, Qualcomm, and Salesforce.com. Prior to joining Angel, Jason was a partner at Beacon Capital, a consulting firm in Austin Texas, and began his career in New Business Development at The Dow Chemical Company. Jason holds an Engineering Degree from The University of Texas.
Moderator
Stefania Viscusi
Assignment Desk Editor
TMCnet
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Sponsored by:
