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Take the Risk Out of Cloud Contact Centers with IP/MPLS
Join XO Communications, NCO Group & LiveVox to discuss how the Cloud solves 8 historic problems with contact center operations

This webinar was originally broadcast on:

Tuesday, July 19, 2011 02:00 PM EDT / 11:00 AM PDT

Contact center executives are being pushed to adopt cloud computing strategies. While there’s a lot of hype, the cloud has become the dominate trend in enterprise systems. The question becomes what are the real benefits and what is the right roadmap for adoption. Join network, operations and technology executives at XO Communications, NCO Group and LiveVox to discuss how IP/MPLS reduces the risk of cloud migration and how the cloud can be used to 8 historic call center constraints.

Attendees will learn:
  • How to leverage MPLS as a path to the cloud
  • Solving network, security and redundancy challenges with cloud migration
  • How to solve operational challenges like seasonality, tech portability and call volume spikes
  • Solutions to IT challenges like integration, VoIP migration and obsolescence
  • How to spot cloud contenders and cloud pretenders
Who should attend:
  • Contact center decision makers
  • IT and Operations executives
  • IT consultants and telecom/technology resellers

Presenter

Eric Hyman
Director, Product Management
XO Communications




Paul McGee
Director, Customer Contact Management
NCO Group




Louis Summe
Chief Executive Officer
LiveVox




Moderator


John McNamara
Chief Marketing Officer
LiveVox





Webinar attendees will receive strategic briefing papers on how solve historic contact center problems from LiveVox and a whitepaper on the benefits of the MPLS IP-network from XO.


Sponsored by: