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This webinar was originally broadcast on: Tuesday, March 20, 2018 02:00 PM ET / 11:00 AM PT

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Enjoy the benefits of this $100 billion+ market as you become the hero of your organization.

For the first time ever, caller time spent 0n Hold becomes an AI-targeted message delivery vehicle. Messages can be used to improve CSX, improve loyalty, cross-sell, up-sell, or they can be sold as advertising opportunities. SMS and MMS makes these messages interactive and allows voice advertisements to be followed with electronic coupons.

Hear from Bruce Belfoire, CEO of BenchmarkPortal, and Jeff Hill, VP Solutions at CallSpace, about how to turn your ACD into a revenue generation engine.

What attendees will learn:

How AI-based targeting can increase ad-targeting effectiveness
How to benefit from the fast-growing call center adtech space
How to monetize and earn revenue from inbound calls.

Who should attend:

Dir/VP Customer Care/Support
CMO
Dir/VP Marketing
Dir/VP Client Services
Dir/VP Contact Center
Dir/VP Tech Support
Dir/VP Business Development
CallCenter Managers
Dir/VP Client Strategy
Dir/VP Customer Experience

Presenters

Bruce Belfoire
CEO
BenchmarkPortal

Jeff Hill
VP Solutions
Callspace

Moderator

Rich Tehrani
CEO
TMCnet